{"id":29868,"date":"2025-07-04T14:25:28","date_gmt":"2025-07-04T14:25:28","guid":{"rendered":"https:\/\/summitsystems.co.uk\/plastics-automation\/?page_id=29868"},"modified":"2025-07-28T09:48:22","modified_gmt":"2025-07-28T09:48:22","slug":"faqs","status":"publish","type":"page","link":"https:\/\/summitsystems.co.uk\/plastics-automation\/about-us\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n    <section id=\"page-hero-block_22ea862be2411dbc0f1d9b5c2737b764\" class=\"page-hero relative flex bg-white-img bg-cover bg-center bg-no-repeat items-end pb-14 font-primary overflow-hidden\" style=\"padding-top: 272px;\">\n\n        <div class=\"relative w-full h-full flex items-end justify-center\">\n            <div class=\"container\">\n                <div class=\"row\">\n                    <div class=\"col-xl-10 col-lg-10 col-md-11 col-sm-12\">\n                        <div class=\"relative z-20 text-primary\">\n                                                                                                                    <h1 class=\"text-4xl md:text-5xl lg:text-6xl font-bold mb-4\">\n                                    FAQs                                <\/h1>\n                            \n                            \n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    \n\n<div id=\"\" class=\"block-wrapper bg-white text-primary py-20\">\n    <div class=\"container\">\n                                                                    <div class=\"faq-group\">\n                        <div class=\"row justify-between\">\n                                                            <div class=\"col-xl-4 col-lg-4 col-md-3 col-12\">\n                                    <h2 class=\"text-2xl font-black mb-4 text-primary\">General FAQs<\/h2>\n                                <\/div>\n                            \n                                                            <div class=\"col-xl-7 col-lg-7 col-md-7 col-12\">\n                                    <div class=\"faq-accordion\">\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">How long does delivery take once spare parts have been ordered?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>With a parts stockholding in excess of \u00a32 million, most orders placed by 3pm can be delivered the next day.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">Can you repair our old equipment on-site?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>We will try to fix equipment on site, but if this is not possible, we have a workshop dedicated to equipment restoration. Equipment is restored to its best performance levels meeting current health &amp; safety standards, receives a basic clean and is issued with certification to support your record keeping.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">How does your rental service work?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>We offer a variety of equipment to suit your needs. We offer a 1 month rental service, with a monthly rolling contract after that. You then have the opportunity to purchase the equipment, or continue to rent.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">Do you provide aftercare once the installation is complete?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>Yes, of course. Our on-site team will provide you with a detailed handbook, our 24\/7 emergency call-out service details and offer on-site training days to ensure staff are confident with the new machinery.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">Why have a preventative maintenance contract?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>Well maintained machines work at optimal output, so many of our customers rely on us for preventative maintenance. The accuracy and performance of your equipment is assured so material and product wastage are drastically reduced. Our service is accompanied by detailed reports which will help you comply with ISO9001 &amp; TS16949 quality standards. You\u2019ll never need to worry about the integrity of your service records.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">What is the maximum throughput of a blender?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>With our largest blender available maximum throughput is around 4,000kg \/hr.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">What is the minimum period for a dryer hire contract?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>1 month is the minimum, then a rolling contract is available. You also have the option to purchase the equipment.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">How long is a preventative maintenance contract?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>Between 1 and 3 years. Service visits can be arranged for mutually agreeable dates and in most cases, production need not be interrupted. We have a range of options available to suit every company.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">What is the precision of a blender dispenser?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>+\/- 0.05g.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">What is the precision of a doser dispenser?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>+\/- 0.01g.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">How long is the standard warranty?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>Our standard warranty is 5 years on new products. We also provide warranties for our second-hand equipment; however this can vary from 1 month warranty to 24 months.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">What is plastics ancillary equipment?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>All of the items that support the main processing machine including blenders, control, conveyors, dosers, dryers, granulators, magnetic platens, materials handling, metal detectors, metal separators, pulverisers, robots, shredders and storage.<\/p>\n<p>&nbsp;<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">How do I know what granulator to buy?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>It depends on the material you are processing, the process (extrusion, injection moulding etc), hygiene requirements and throughput. We have a team of experts who will advise you on which machine would be best for you, just call us on 01827 265800 and we\u2019ll be happy to help!<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">How long will a normal installation take?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>Anything from half a day to several months, depending on the complexity of the job.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">How often should I calibrate my blender load cell?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>About once a month or after the weigh bin has been removed.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">Do you stock spares for my equipment?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>We maintain a parts stockholding in excess of \u00a32million in our warehouse in Tamworth, so if simple faults occur, that require a simple parts change, you do not lose too much valuable production time waiting for replacement parts to arrive.<\/p>\n<p>If you have a spare part requirement, send us through the details (equipment model and serial number) or a sample and\u00a0we will provide a competitive quote\u00a0which we are certain will be suitable to match your requirements.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                                        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