{"id":13617,"date":"2025-07-07T15:54:49","date_gmt":"2025-07-07T15:54:49","guid":{"rendered":"https:\/\/summitsystems.co.uk\/process-cooling\/?page_id=13617"},"modified":"2025-08-06T11:59:36","modified_gmt":"2025-08-06T11:59:36","slug":"faqs","status":"publish","type":"page","link":"https:\/\/summitsystems.co.uk\/process-cooling\/about-us\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n    <section id=\"page-hero-block_081ef9c34d739ad5a457a250f8ed5cee\" class=\"page-hero relative flex bg-white-img bg-cover bg-center bg-no-repeat items-end pb-14 font-primary overflow-hidden\" style=\"padding-top: 272px;\">\n\n        <div class=\"relative w-full h-full flex items-end justify-center\">\n            <div class=\"container\">\n                <div class=\"row\">\n                    <div class=\"col-xl-10 col-lg-10 col-md-11 col-sm-12\">\n                        <div class=\"relative z-20 text-primary\">\n                                                                                                                    <h1 class=\"text-4xl md:text-5xl lg:text-6xl font-bold mb-4\">\n                                    FAQs                                <\/h1>\n                            \n                            \n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    \n\n<div id=\"\" class=\"block-wrapper bg-white text-primary py-20\">\n    <div class=\"container\">\n                                                                    <div class=\"faq-group\">\n                        <div class=\"row justify-between\">\n                                                            <div class=\"col-xl-4 col-lg-4 col-md-3 col-12\">\n                                    <h2 class=\"text-2xl font-black mb-4 text-primary\">General FAQs<\/h2>\n                                <\/div>\n                            \n                                                            <div class=\"col-xl-7 col-lg-7 col-md-7 col-12\">\n                                    <div class=\"faq-accordion\">\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">How does your rental service work?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>We offer a variety of equipment to suit your needs. We offer a 1 month rental service, with a monthly rolling contract after that. You then have the opportunity to purchase the equipment, or continue to rent.<\/p>\n<p>Find out more\u00a0<a title=\"Hire\" href=\"https:\/\/summitsystems.co.uk\/process-cooling\/services\/hire\/\" rel=\"\">here<\/a>.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">Can you repair our old equipment on-site?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>We will try to fix equipment on site, but if this is not possible, we have a workshop dedicated to equipment restoration. Equipment is restored to its best performance levels meeting current health &amp; safety standards, receives a basic clean and is issued with certification to support your record keeping.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">How long does delivery take once spare parts are ordered?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>With a parts stockholding in excess of \u00a32 million, most orders placed by 3pm can be delivered the next day.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">Is your cooling equipment just for the plastics industry?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>No &#8211; we cater to multiple industries such as industrial, food and beverage, medical and scientific. See more information on the industries we work with\u00a0<a title=\"Industries\" href=\"https:\/\/summitsystems.co.uk\/process-cooling\/industries\/\" rel=\"\">here<\/a>.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">Am I able to rent a chiller for a temporary requirement?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>Whether your requirement is for a chiller to cover a breakdown, planned maintenance schedules or a temporary boost to your existing cooling capacity Summit Process Cooling will offer the solution and like our spare parts service, we aim to deliver the rental equipment with a next day delivery service, so we don\u2019t keep you waiting! For more information on our rental and hire equipment, view\u00a0<a title=\"Hire\" href=\"https:\/\/summitsystems.co.uk\/process-cooling\/services\/hire\/\" rel=\"\">here<\/a>.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">Do you offer preventative maintenance contracts?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>A Summit Process Cooling preventative maintenance contract will ensure your cooling equipment continues to operate as it was designed, meeting your full cooling needs and complying with UK Government Guidance on checking F-Gas equipment for leaks for chillers. With planned annual visit(s) each year by our highly trained engineers the longevity and performance of your coolers is assured reducing risk to your production to an absolute minimum. A full health check report is issued following each visit.<\/p>\n<p>More information can be found\u00a0<a href=\"https:\/\/summitsystems.co.uk\/services\/preventative-maintenance\/\">here<\/a>.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">What are your lease purchase options?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>As we value our customers, we\u2019re offering complete funding solutions \u2013 as simply and effectively as possible. With a finance lease the payments remain fixed for the duration of the contract, so you know exactly what and when you\u2019re paying.<\/p>\n<p>Leasing is a method of business finance that allows you to spread the cost of investment in new equipment, usually between 1 and 5 years. Repayments can be made on a monthly or quarterly basis, depending on what suits your business best. A Finance Lease can be arranged for equipment costing as little as \u00a31000.<\/p>\n<p>You can find out more <a href=\"https:\/\/summitsystems.co.uk\/process-cooling\/services\/lease-purchase\/\">here<\/a>.<\/p>\n<div><\/div>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">Who are Total Process Cooling?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>Based in Tamworth in the Staffordshire, Summit Process Cooling (formerly Total Process Cooling) has been established in the water-cooling industry for 30 years and has solved many cooling problems with the supply and\/or installation of a wide range of cooling equipment.<\/p>\n<p>Originally established in 1991, the company had over 30 years of experience in the sector and staff had extensive knowledge of the plastics industry.<\/p>\n<p>In 2018, Summit Systems purchased Total Process Cooling, forming Summit Process Cooling, which complemented its existing temperature control offering.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">Will you commission my new equipment?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>It is good engineering practice to commission your new equipment. Our engineers will make sure all is operating to design, providing peace of mind, and ensuring your new cooling system gets off to the best possible start.<\/p>\n<p>Read more\u00a0<a href=\"https:\/\/summitsystems.co.uk\/process-cooling\/services\/commissioning\/\">here<\/a>.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">Do you have Annual Service Plans available?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>We believe to look after your equipment effectively\u00a0<span data-contrast=\"auto\">it is much more than sending a quotation for 2 visits per year. To ensure we deliver the correct service and maintenance for you, we will first\u00a0create your unique package<\/span><span data-contrast=\"auto\">. We create this by providing\u00a0<\/span><span data-contrast=\"auto\">a\u00a0dedicated account manager<\/span><span data-contrast=\"auto\">\u00a0who will understand the\u00a0importance of the cooling equipment<\/span>\u00a0to your business.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">Do you provide turnkey packages?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>We are able to design, supply, install and commission your new cooling system. This provides your company with one point of call, delivers a consistency of service throughout, and allows us to deliver continuous improvement.<\/p>\n<p>Read more\u00a0<a href=\"https:\/\/summitsystems.co.uk\/process-cooling\/services\/design-installation-project-management\/\">here<\/a>.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                                    <div class=\"faq-item rounded-[8px] overflow-hidden\">\n                                                <button class=\"faq-toggle w-full flex items-center justify-between text-left py-4 text-brand1\">\n                                                    <h3 class=\"text-xl font-black\">How often should my chiller be serviced?<\/h3>\n                                                    <i class=\"fa-kit fa-summit-faq-toggle transition-transform duration-300 text-sm md:text-base\"><\/i>\n                                                <\/button>\n                                                <div class=\"faq-content faq-closed transition-all duration-300 ease-out overflow-hidden\">\n                                                    <div class=\"content-area pb-4 text-primary [&#038;_h4]:text-brand1\">\n                                                        <p>For small to medium chillers, we recommend one service per year to check for leakage and other wear and tear matters, however for larger chillers we would recommend a bi-annual service.<\/p>\n                                                    <\/div>\n                                                <\/div>\n                                            <\/div>\n                                                                            <\/div>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                                        <\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":13727,"parent":13471,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"flexible.php","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-13617","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/summitsystems.co.uk\/process-cooling\/wp-json\/wp\/v2\/pages\/13617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/summitsystems.co.uk\/process-cooling\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/summitsystems.co.uk\/process-cooling\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/summitsystems.co.uk\/process-cooling\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/summitsystems.co.uk\/process-cooling\/wp-json\/wp\/v2\/comments?post=13617"}],"version-history":[{"count":3,"href":"https:\/\/summitsystems.co.uk\/process-cooling\/wp-json\/wp\/v2\/pages\/13617\/revisions"}],"predecessor-version":[{"id":23745,"href":"https:\/\/summitsystems.co.uk\/process-cooling\/wp-json\/wp\/v2\/pages\/13617\/revisions\/23745"}],"up":[{"embeddable":true,"href":"https:\/\/summitsystems.co.uk\/process-cooling\/wp-json\/wp\/v2\/pages\/13471"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/summitsystems.co.uk\/process-cooling\/wp-json\/wp\/v2\/media\/13727"}],"wp:attachment":[{"href":"https:\/\/summitsystems.co.uk\/process-cooling\/wp-json\/wp\/v2\/media?parent=13617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}