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After Sales
Summit Process Cooling offer expert technical advice and assistance in the event of a breakdown. Highly qualified engineers operate throughout the UK ensuring efficient and effective repair and after sales service.
At Summit Process Cooling, our mission is to ensure maximum uptime and improved efficiency for all our customers’ cooling systems, whether they hold a maintenance contract with us or not. We are specialists in both refrigeration systems and ambient cooling equipment, including process water circuits, meaning we can address a wide range of issues beyond just refrigeration. Our team is fully F-Gas qualified, a crucial requirement for working on refrigeration systems. If your current engineers do not have this qualification, it is essential to contact us for expert support.
Choosing Summit Process Cooling for your cooling system needs offers numerous advantages:
- Minimised Downtime: Our highly trained engineers are committed to first-visit fixes, utilising the latest diagnostic and digitisation technologies to swiftly identify and resolve issues, reducing downtime.
- Enhanced Efficiency and Longevity: Our tailored maintenance services are designed to minimise the risk of failure and extend the operational lifespan of your equipment.
- Comprehensive Support: We provide a full spectrum of services, including the supply of stock spares, remote monitoring, energy efficiency solutions, equipment hire, and 24/7 telephone support, ensuring all aspects of your cooling system are covered.
- Fast Response: Our rapid call-out service means we are always ready to assist when you need us most, providing peace of mind and quick solutions.
We are not just about fixing problems; we are about preventing them.
Our after-sales service stands out because we are not just about fixing problems; we are about preventing them. Here’s what sets us apart:
- Expert Repairs and Maintenance: We offer expert technical advice and support for all makes and models of cooling equipment, ensuring efficient and effective repairs. Our services cover routine preventative maintenance, ensuring your systems are always in top condition and reducing the likelihood of unexpected breakdowns.
- Installation and Commissioning: Our team ensures that every installation and commissioning process is handled with precision, setting up your equipment for optimal performance from the start.
- Training for Operators: We provide comprehensive training to your team, ensuring they are well-equipped to operate and maintain your cooling systems efficiently.
- 24/7 Availability: We have a strong team of dedicated engineers who are on-call to assist 24/7. If emergency assistance is required, call 0800 030 2122 to speak with our Service Department who will directly assist you by assigning one of our engineers to your case. We aim to respond to your query within 4 hours of your initial call. Our engineers are stationed in multiple locations throughout the UK for occasions where phone/virtual assistance is not sufficient to resolve the problem.
Summit At Your Service
At Summit Process Cooling, we offer a comprehensive range of cooling solutions to meet diverse needs, including Air Cooled Chillers, Air Blast Coolers, Free Coolers, Adiabatic Coolers, Cooling Towers, Temperature Control Units, Pump Skids, Enclosure Cabinet Coolers, and more.
As a trusted partner, we are committed to maintaining the efficiency and reliability of your cooling systems. Our experienced engineers and broad service offerings ensure that your operations remain uninterrupted and your equipment performs at its best. Whether you require maintenance, urgent repairs, or expert advice, Summit Process Cooling is ready to meet all your cooling needs with dedication and professionalism.
We cater to every type of customer, regardless of size, treating each job with the same level of care and expertise. Operating across the entire UK, we utilise a network of highly skilled engineers and the latest digital technology to provide swift fault diagnosis, effective repairs, and minimal disruption. Our focus is on delivering efficient and reliable solutions for both routine maintenance and emergency repairs.
After Sales: FAQs
We support a wide range of cooling systems, including air-cooled chillers, air blast coolers, free coolers, adiabatic coolers, cooling towers, temperature control units, pump sets, and enclosure cabinet coolers. Our team is experienced in handling all makes and models, ensuring that we can provide expert service regardless of the equipment you have.
If its cooling, we can help. We are not limited to our own equipment; we have focused on ensuring that we can deliver the same service on any equipment from any manufacturers, and we haven’t found a unit we cannot service yet. The easiest way to explain it; if you are cooling air or fluid, we can support you.