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After-Sales

Comprehensive Support Packages

TRUST SUMMIT is our all-encompassing support programme, designed to provide businesses with the reliability, expertise, and peace of mind they need to thrive. TRUST SUMMIT ensures you have access to the right level of support for your operations. With TRUST SUMMIT, you can focus on your business, knowing that your equipment and processes are in safe hands.

Why?

Our after-sales service exists to minimise downtime, enhance operational safety, and maximise equipment performance. Summit Systems recognises that equipment failure, staff knowledge gaps, and delayed support can severely impact productivity. This service was designed to offer peace of mind, increase reliability, and ensure businesses are always equipped to respond to unexpected faults, maintenance needs, or compliance requirements. Regular support also helps prevent serious incidents, such as silo failures, by ensuring inspections and upgrades meet safety standards.

What?

Summit Systems’ after-sales offering is comprehensive and includes:

  • Critical and tailored spares packages to ensure fast repairs
  • Bespoke training programmes for team empowerment and operational confidence
  • Silo inspections in line with PUWER and BS EN 1991-4:2006 compliance
  • Repairs, refurbishments, and system upgrades for both hardware and software
  • Breakdown support and troubleshooting, including remote and on-site assistance
  • Bespoke service and care packages under the TRUST SUMMIT programme

These services are aimed at supporting businesses with tailored, scalable, and effective solutions for long-term operational success.

How?

Support is delivered through a flexible and responsive model. Spares packages are customised for each facility, ensuring the right parts are always on hand. Training is provided either on-site or off-site, led by experienced professionals. Silo inspections are conducted in partnership with Barton Fabrications, a leader in bulk storage safety. Repairs and refurbishments are carried out by expert technicians who deliver fast, cost-effective solutions. TRUST SUMMIT packages include scheduled health checks, on-call engineering support, remote diagnostics, breakdown responses, and calibration services. For urgent issues, technicians are available 24/7 to ensure rapid problem resolution.

Who and Where?

Summit Systems’ after-sales services are delivered by a dedicated team of expert engineers, technicians, trainers, and support staff, all highly skilled in plastics automation, material handling, and process cooling. Backed by decades of industry experience and trusted partners such as Barton Fabrications, they provide specialist services including silo inspections and compliance upgrades. Operating across the entire United Kingdom, Summit offers nationwide coverage, from the South of England to Scotland, ensuring rapid, professional support wherever your facility is located. Whether through remote assistance or on-site visits, we are committed to providing tailored, responsive solutions that meet the unique needs of each customer.

First Step Towards Uninterrupted Productivity

We understand the importance of minimising your downtime and keeping your operations running smoothly. To do this we offer;

  • Facility Tailored Critical Spares Packages
  • Critical Spares Packages
  • Service Spares
  • General Spares
  • Standby Pumps & Equipment

All packages can be tailored to your equipment and site requirements, in order to;

  • Minimise Downtime
  • Be Prepared for Quick Repairs
  • Ensure engineer Support Without Delay

Be Prepared: Tailored spares packages will ensure that you have the right parts on hand for quick repairs to minimise equipment downtime.

After-Sales FAQs

Our after-sales service includes tailored spares packages, equipment repairs and refurbishments, 24/7 breakdown support, bespoke training, silo inspections, and preventative maintenance through our TRUST SUMMIT care plans, everything you need to keep your systems running at peak performance.

We offer rapid response times, with 24/7 technical support and emergency call-outs. Our team aims to provide same-day assistance where possible, ensuring minimal disruption to your operations.

Yes. We supply critical, service, and general spares tailored to your machinery, whether new, legacy, or third-party equipment. Custom packages ensure you’re always prepared for quick repairs.

Absolutely. Our expert-led training is available on-site or off-site and is tailored to your team, equipment, and skill levels, helping your workforce operate safely and efficiently.

Yes, we provide nationwide coverage across the UK, with engineers strategically located to respond quickly to sites in all regions, from the South to Scotland.

Got a question about our After Sales Services

Please fill out this quick and easy form with your requirements and a member of our team will be in touch.

Plastics Automation

+44(0)1827 265 800

Process Cooling

+44(0)1827 213 401

Dynamic Solutions

+44(0)1827 265 823

General Enquiries

hello@summitsystems.co.uk
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